At Parman, every piece is crafted with the hope that it becomes part of your story for years to come. But if something doesn’t feel quite right, we’re here to make it easy for you.

We offer store credit-based exchanges within 7 days of receiving your order. So if you’d like to pick a different piece, we’ll help you get there — no fuss, no stress.

How to Initiate an Exchange:

1. Write to Us:
Send an email to info@parman.in within 7 days of receiving your order. Just let us know what didn’t work out and which piece caught your eye instead.

2. Return the Product:
We will arrange a reverse pickup for your return, ensuring a smooth and hassle-free experience. A nominal fee of ₹350 will be applicable for this service.

Please ensure the product is securely packed before handing it over to the pickup agent. Returns sent via self-shipping will not be accepted.

3. Receive Store Credit:
Once the product reaches us and passes our quality check, we’ll issue you a store credit for the full value of your original purchase.

4. Choose Your New Favourite:
Use your credit to pick a piece that feels just right. We’ll ship it out, and your fresh start with Parman will be on its way.

In Case of Damaged or Defective Products

We do a thorough quality check before dispatch, but if your product arrives damaged or shows signs of manufacturing defects, we’ll make it right.

Here’s what to do:

1. Act Quickly:
Email us at info@parman.in within 48 hours of receiving your package.

2. Show Us the Details:
Share clear photos and a video of the product along with the unboxing. This helps us understand what went wrong and speed up the resolution.

3. We'll Take It from There:
Once our team verifies the issue, we’ll offer a full refund or a replacement, depending on what works best for you.

A Few Things to Keep in Mind:

• All returns, exchanges, and damage-related queries must be emailed to info@parman.in only.
  
  

• We offer store credit only for all returns, exchanges, and cancellations.
  
  

• Refunds are not issued, except in cases of verified damage during shipping.
  
  

• Products must be in their original condition, unused, and packed safely for return.
  
  

At Parman, we value your trust deeply. Whether it's finding the perfect piece or making things right when they go wrong, we’re always just an email away.

Because your experience matters as much as the jewellery itself.